Refund policy
Effective Date: August 5, 2026
Customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, please review the following policy.
Return Eligibility
Products may be returned within 7 calendar days of delivery if:
- The product is unused and in its original condition.
- Original packaging, accessories, and labels are intact.
- Proof of purchase is provided.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To process your request, we may require:
- Order Number
- Clear photos or videos of the product
- Packaging images (if applicable)
Refund Process
Once your returned item has been received and inspected:
- Eligible refunds will be approved.
- Refunds will be processed within 5–10 business days.
- Processing time may vary depending on the payment method used.
Non-Returnable Products
For hygiene and safety reasons, the following items cannot be returned unless they are defective:
- Personal Care Products
- Health & Wellness Products
- Used Products
- Clearance or Final Sale Items
Order Cancellation
Orders may only be cancelled before dispatch. Once shipped, cancellation requests cannot be accepted.
Contact Information
TrendieBuy Customer Support
Phone: +92 311 1811035
